REFUNDS, RETURNS, ETC...

We stand behind all of our products and your satisfaction is very important to us. All purchases made from Northwicks Consulting, LLC. (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.

GENERAL
Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

DIGITAL DOWNLOADS
All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back.

If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 702-789-8300 during the hours of 9 AM - 7 PM CST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.

PAYMENT PLANS
If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to Northwicks Consulting, LLC and will not be refunded. Access to any digital product or platform will be removed.

PRIVATE CLIENT SERVICES
All client service accounts are subject to a 12-month, unconditional release for services and payments will be collected in the method listed agreed upon by both parties. Payment options include: yearly or monthly, unless otherwise arranged by Northwicks Consulting, LLC.

Clients agree to make payments according to the terms agreed upon and on this page. Should a payment need to change from one option to another, a request must be made either by phone to 702-789-833 or by email to info@thenorthwicks.com no later than 3 days prior to the billing date in order to qualify the request. 

Should a client wish to cancel services prior to the next billing date, a request must be made either by phone to 702-789-833 or by email to info@thenorthwicks.com at least 3 days prior to the billing date in order to qualify the request. Any requests made after the required 3-day billing requirement does not qualify for a refund of the most recent payment. 

If any payments are not received, the entire account and associated services is void and the payments made up to that point are forfeited to Northwicks Consulting, LLC and will not be refunded. Access to any digital product or platform will be removed.

PRIVATE CLIENT MEETINGS
All clients agree to either the weekly or bi-weekly meetings as set within the service account contract. Clients agree to arrive to each meeting promptly, and to notify Northwicks Consulting, LLC no later than 2 hours prior to any meeting by phone or by email in the event of any meeting absence.

After 5 minutes of delay, the appointment will be considered 'missed'.  Meetings will not be rescheduled due to absence, rather will resume according to the next, upcoming client meeting. 

STRATEGY/COACHING/CONSULTING CALLS
All strategy/coaching/consulting call sales are final (i.e. - "ANALYZE ME", "SALES + MARKETING STRATEGY SESSION" calls). Once a call has been scheduled - whether attended or missed - to you, the resources allocated to provide during said call is unable to be reclaimed and therefor, wasted. Therefor, refunds are not offered for singular-purchased calls.

If after you've purchased your call and you have any problems accessing the call room via Zoom, please contact our Customer Support Department immediately at 702-789-8300 during the hours of 9 AM - 7 PM CST, Monday through Friday, so we can resolve the issue. Digital strategy/coaching/consulting call purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.

DO WHATEVER IT TAKES ACADEMY ACCESS
You will receive access to the academy training platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 702-789-8300 during the hours of 9 AM - 7 PM CST, Monday through Friday, so we can resolve the issue. Purchase of a Do Whatever It Takes Academy training module does not grant rights to the buyer to share, reproduce or resell the product in any way.

In the event that your Do Whatever It Takes Academy training purchase does not deliver an impact or result in an improvement of statistics, a full refund will be offered. In order to qualify for the money back guarantee, the purchaser must complete a min. of 2 unique video lessons per week for a period of 12 weeks, attended 6 Members Calls (as a panelist or viewer) and conducted a minimum of 2 LIVE pop up sessions.